Feedback from Ortovox’s SAFETY ACADEMY PARTNERS has revealed that, in some very rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running software version 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.
There have been no known accidents caused by the software error. As a precautionary measure to ensure our customers are not at risk, Ortovox is recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update.
This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1.
3+ devices running software versions 1.0, 1.1, 2.0, 2.2 – no matter what color – and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.
The safety of our customers has been Ortovox’s highest priority since the company was founded in 1980. ORTOVOX has been selling the 3+, an innovative product for alpine emergencies, since 2010. Despite their comprehensive quality control measures, they have now discovered a scenario that has never before occurred in our QA processes.
The new software version 2.2 will rectify the error. Affected devices can be sent in from May 25 onwards.
All necessary information about identification of affected devices as well as about the recall procedure can be found on the Ortovox website
HOW DO I KNOW WHICH SOFTWARE VERSION IS RUNNING ON MY ORTOVOX 3+?
Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:
10-digit serial number
Display test screen
Remaining battery capacity
INSTALLED SOFTWARE VERSION
If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.
If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.
If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected.